Unable to cancel/modify orders

Incident Report for TC2000

Resolved

This issues has been resolved.

Posted Sep 16, 2026 - 08:17 EDT

Monitoring

A fix has been implemented. Affected accounts have been emailed and should log in to TC2000 to review their open orders and positions. Determine whether any orders you expected to be active are missing, and re-enter them if needed to maintain your intended risk management strategy.

Posted Sep 15, 2026 - 11:28 EDT

Identified

The issue has been identifed and we are working to get it corrected.

Posted Sep 14, 2026 - 14:19 EDT

Investigating

Some brokerage clients cannot cancel or modify existing GTC orders placed prior to today. We are investigating this issue and will get it resolved as soon as possible.

Posted Sep 14, 2026 - 10:30 EDT

This incident affected: Brokerage Services.