Open positions are not updating in a timely manner

Incident Report for TC2000

Resolved

This incident has been resolved.
Posted Feb 25, 2020 - 08:05 EST

Update

We are continuing to investigate this issue.
Posted Feb 24, 2020 - 14:14 EST

Investigating

Open positions are not updating in a timely manner from Interactive Brokers. We are investigating this issue and will get it resolved as soon as possible. TC2000 Brokerage customers with live accounts can view current positions in Account Management and place trades through the Account Management trading feature or through TraderWorkstation and TWS mobile until we get this issue resolved.
Posted Feb 24, 2020 - 09:50 EST
This incident affected: Software and Brokerage Services.
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