Web Platform and Customer Service

Incident Report for TC2000

Resolved

This incident has been resolved.

Posted Oct 30, 2024 - 13:13 EDT

Investigating

We are currently having a network issue that is preventing customers from accessing the Web Platform and contacting support via chat or email.

We are working to get the problem corrected.

Brokerage clients who use Parallels can manage orders and positions through either of the following:
The client portal at https://www.tc2000.com/brokerage/accountportal.
Trader Workstation at https://www.interactivebrokers.com/en/index.php?f=16040&ns=T.

Posted Oct 30, 2024 - 08:15 EDT

This incident affected: Software and Customer Service.