Customer Service Limited to Email – Phone & Chat Unavailable

Incident Report for TC2000

Monitoring

Chat support is working now. If you have any issues, please email support@TC2000.com or support@TC2000Brokerage.com.

Posted Nov 10, 2026 - 12:27 EST

Update

Phone support is now available. We are still working to get chat support back up and running.

Posted Nov 10, 2026 - 08:30 EST

Investigating

Phone and chat support are temporarily unavailable. You can reach our support team by email at support@TC2000.com. Response time is typically within 20 minutes. Brokerage customers please email us at support@TC2000Brokerage.com and let us know if you'd like a callback. All current TC2000 platforms and trading are fully operational (Windows, iOS, and Android). Some legacy products and older software versions may be unavailable at this time. We’ll post an update when phone and chat support are restored.

Posted Nov 04, 2026 - 09:04 EST

This incident affects: Software, Market Data Feeds, Brokerage Services, Paper Trading (simulated), News Feeds, and Customer Service.