Some symbols are not updating

Incident Report for TC2000

Resolved

Forex data is now streaming on all of the currency pairs.
Posted Dec 12, 2018 - 13:44 EST

Update

Forex data is now working with the exception of XAU/USD and XAG/USD. We will continue working with our data provider to get these restored. Net changes on options contracts will resume updating tomorrow (Tuesday) morning.
Posted Dec 10, 2018 - 18:23 EST

Update

Forex data is streaming again as of 5pm ET today but we are still have issues with some of the pairs. Our vendor is aware of this and working to address the issue.
Posted Dec 09, 2018 - 20:11 EST

Update

We are still working with our data vendor on the Forex feed and expect it to be back up and running over the weekend.
Posted Dec 07, 2018 - 09:25 EST

Update

Our data vendor is still working on resolving the issues with the Forex feed.
Posted Dec 04, 2018 - 19:49 EST

Update

Bid and ask quotes on some stocks are coming across intermittently. We are working with our data vendor to resolve this issue.
Posted Dec 04, 2018 - 10:37 EST

Update

All option contracts are now showing the correct bid and ask. We are still working on the Forex feed.
Posted Dec 03, 2018 - 14:20 EST

Update

Some options contracts are not reflecting the last bid and ask data.
Posted Dec 03, 2018 - 11:28 EST

Update

We are currently experiencing an issue the Forex data. Feeds stopped at 7:10am ET. We are working with our data vendor to get resolved.
Posted Dec 03, 2018 - 09:06 EST

Update

We are currently experiencing an issue with pre-market and Forex data. Feeds stopped at 7:10am ET. We are working with our data vendor to get resolved.
Posted Dec 03, 2018 - 07:55 EST

Update

We are still having some issues with the NYSE and Amex indexes as well as Nasdaq OTC stocks. We are working with our data vendor to get this resolved.
Posted Nov 30, 2018 - 13:24 EST

Identified

We are still having some issues with the NYSE, Amex and Nasdaq indexes as well as Nasdaq OTC stocks. We are working with our data vendor to get this resolved.
Posted Nov 30, 2018 - 10:22 EST

Update

Nasdaq OTC issues should continue updating on Friday morning and we will fill in any missing data from Thursday, Nov 29th.
Posted Nov 29, 2018 - 20:53 EST

Monitoring

NYSE, Amex and Nasdaq indexes are updating again. We are still working on the Nasdaq OTC stocks.
Posted Nov 29, 2018 - 14:33 EST

Update

We are continuing to work with our data provider on a fix for this issue.
Posted Nov 29, 2018 - 12:49 EST

Update

We are continuing to work with our data provider on a fix for this issue.
Posted Nov 29, 2018 - 11:26 EST

Identified

NYSE, Amex and Nasdaq indexes as well as Nasdaq OTC stocks are not updating this morning. We have identified the issue and our data provider is working to get it corrected.
Posted Nov 29, 2018 - 10:20 EST
This incident affected: Market Data Feeds.