Investigating latency issues in TC2000

Incident Report for TC2000

Resolved

This incident has been resolved.

Posted Aug 13, 2019 - 11:32 EDT

Update

We are continuing to investigate this issue.

Posted Aug 13, 2019 - 10:30 EDT

Investigating

Latency issues are affecting some parts of the TC2000 software including trading order status updates. Orders are filling but there are delays in updating their status in TC2000. We are investigating this issue.

Posted Aug 13, 2019 - 10:29 EDT

This incident affected: Software, Brokerage Services, and Paper Trading (simulated).